Do you want to talk to someone? Call us free on: 0800 092 7640

Our Counselling Service

Counselling is a structured therapy, it allows you a private space and the opportunity to explore feelings and emotions in a confidential one to one setting. You can talk to a counsellor about any issue, without worrying about what someone may think. If you receive counselling at Big C, it will help you find ways to make your own decisions and choices in moving forwards.

Our counselling service is provided by fully qualified and experienced counsellors, you will see the same person for all of your sessions. This will hopefully enable you to build a trusting connection with your counsellor who will then support you.

In order to make sure Counselling is the right support service for you, we ask to have a chat with you first before referring you to a counsellor. You can talk to us at your closest Support Centre, over the phone (0800 092 7640) or via email ( to our Nurse.

What does counselling involve?

Each ‘family’ can have up to six sessions. A session lasts for about fifty minutes and runs from 9.00am to 4.00pm, with 4.00pm being the last appointment.There is normally a waiting time between referral and the first counselling session, although we aim to keep this to a minimum. A member of staff will contact you to arrange the first appointment. Subsequent appointments are made with your counsellor.

Will what I say in counselling be confidential?

All the work you do with the Family Therapist, and everything you discuss is confidential and will not be discussed with any other staff member. Our guidelines on confidentiality will be discussed with you during your first session.

Who provides the counselling?

Big C Counsellors are fully qualified and work in accordance with the ethical framework of the British Association for Counselling and Psychotherapy. []

Interested in counselling? Talk to us to find out more. ​

Call us at 0800 092 7640 (Monday to Friday from 9.00am-5.00pm) to find out more about our counselling services.

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